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Home Mobile app error 43500

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New Poster

Home Mobile app error 43500

Downloaded and have been trying to use the Comcast home mobile app on my Samsung Galaxy S5. Everytime I try toi view the cameras or arm the system, I receive the error 43500. Please assist as this is a little bit of a bother.

New Poster

Comcast app for android

I've had my Comcast home security for about a month now. Everytime I try to access the home security app from my mobile phone using the app, it gives me an error 43500. How do I get this problem alleviated?

Bronze Problem Solver

Re: Home Mobile app error 43500

Read this thread

 

http://forums.comcast.com/t5/XH-Mobile-App/Error-message-43500-on-iPad-and-iPhone-App/td-p/2138674/p...

 

Send a private message to one of the posters with the name in  red.  They work for Comcast and may be able to help you

Official Employee

Re: Comcast app for android

Hi,

 

It looks like you signed up with Xfinity Home under a non-Comcast email domain. You cannot use the mobile app unless you login with a Comcast email. I can help you open a ticket with Customer Support if you private message me some details or you can call our support number and ask an agent to set one up for you.

 

I have already sent you a private message.

 

Thanks,

Shannon

New Poster

Re: Comcast app for android

I am having the same error code over and over again with a comcast email login on an iphone....

Official Employee

Re: Comcast app for android

Hi Talbertini,

 

Your account is registered with a non-Comcast address (yahoo). I sent you a private message. 

 

Thanks,

Shannon

New Poster

Re: Home Mobile app error 43500

I can't open cameras on I phone5 ś I have deleted several times and rebooted screen.
Please help
New Poster

Re: Home Mobile app error 43500

This has happened since upgrade. Very frustrating paying this kind of money and not having access to system.
I called Comcast and they say it's the app not Comcast??
New Poster

Re: Home Mobile app error 43500

I'm having the exact same problem and can't even log into my xfinity home account from my phone and, yes, I have been using my comcast email log in. Please fix ASAP xfinity!!
New Poster

Re: Home Mobile app error 43500

Me too also it shows my history and video clips?? But I cannot see live feed on any cameras?