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Home App for iOS nor providing keyboard

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New Poster

Home App for iOS nor providing keyboard

I have the iPhone Xfinity hone app. With the newest update, I was logged off and required to sign back in; however, I am never given a keyboard to actually enter my username and password when I click on the area to type in.
Silver Problem Solver

Re: Home App for iOS nor providing keyboard

Did you try stopping and starting the app?

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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New Poster

Re: Home App for iOS nor providing keyboard

I’ve restarted, deleted and reloaded the app numerous times with the same results.
Official Employee

Re: Home App for iOS nor providing keyboard

CindylouWho1 -- 

 

Thanks for reaching out.  I was able to pull up your account information & share it with our engineering team.  I will reach out when I have more information!

 

Thanks!

 

Rachel