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Error13999

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Error13999

Getting error message when trying to arm my system. Please help! I have the newest update and Internet is working fine.
Official Employee

Re: Error13999

Hi Wulffj


We're currently experiencing an issue that is affecting the Xfinity Home Mobile App & Subscriber Portal.  Our engineers are actively working on restoring full App & Portal functionality.  I am adding your name and account to a ticket to confirm your issue is resolved once we've issued a fix.  I will provide updates as they are available.  I apologize for the inconvenience and thank you for your patience.
 
 
Thanks, 
 
Rachel