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I get the error message "Events could not load. Please retry." when I view my life camera. I am unable to see any camera recordings on my iphone app. My ipad app and home portal on my desktop are working fine. I have downloaded the latest ios and Xfinity Home app. I have rebooted my phone and have logged off and on again to the Xfinity Home app. Still getting the same error message on my iphone. My husband has no issues on his iphone app. I called Xfinity and talked with them for 55 minutes on the phone and they couldn't figure it out.
mollybead, thanks for reaching out. Are you using the same login credentials your husband is using and the same one on the iPad? I want to make sure it isn't an issue with your username.
I have the exact same problem! I've been dealing with the Xfinity customer service for almost 3 months and no one was able to solve this issue!!! Can anyone help???
Were you talking to Home Support?
I pulled up your account & see a note that you'd called in to report issues resolved on past XH tickets. Are you still experiencing this issue?
Yes I called ALL the Support team that Xfinity has. No one was able to offer a solution to this issue!!! The home support team, opened a ticket "CR722985994" to the advanced technical support team to call me back. Yesterday, after ~2 MONTHS, I missed a phone call from the advanced technical support team and called back. I was not able to speak to the engineer and left a voice message to call me back. Unfortunatly, I'm still waiting!!! and this issue is still unresolved
Understood. I got in touch with the team who reached out to you and asked them to give you a call again today.