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Error code11311

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Error code11311

I am having same issue as others with this error code. Cannot control thermostat or lights from the app on my phone or ipad, and I am away from home for an extended period. Can this be fixed without doing anything at home?
Official Employee

Re: Error code11311

Hi Nolman - 

 

I've pulled up your account & have opened a ticket on your behalf.

 

Thanks,

 

Rachel