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Error code 13502

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Error code 13502

I am currently out of state and I CAN NOT access my home security! I enter my user name and Pswd (CORRECTLY) and I keep getting this error message/code! I've only had service with Xfinity for 4 months, heard a lot of good things about it....so far I AM NIT IMPRESSED WITH THE SERVICE especially the Mobil apps. Please let me know what u need to do so I am able to login to my home security.
Official Employee

Re: Error code 13502

Hi Mz_LSU -

 

We are aware of an issue that is affecting the Xfinity Home Mobile App & Subscriber Portal.  Our engineers have been and continue to actively work on this issue. When resolved, App & Portal functionality will be restored & nothing will be needed to be done on your end.  I will provide updates to the pinned message at the top of this thread as they become available.  I apologize for the inconvenience and thank you for your patience.

 

Thanks,

 

Rachel