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I posted to the play store rating for issues i was having with the app.error code 11311.I left, armed the alarm from the app in front of my house. When I came back, and in the same spot I tried to disarm the system and got the code (11311).I went in and disarmed it. However the app still showed it as armed away even though I was sitting in my house looking at the touchscreen(which showed it as disarmed).I uninstalled and it still showed armed away three times, then dumped cache and even dumped data along the way.Also from the app i get random 11311 code when manipulating the lights. I have a child who goes to school and We arm and disarm for her cause she has issues doing it herself.It would be great if it would work as it should.It eventually went back to disarmed on the app I am not sure how I got sick of messing with it.Later that night for sh its and giggles I looked at it and it was working,well displaying the correct status.
Hi vitom -
I've opened a ticket for you with all the information you provided, plus account information so a tech can reach out to you directly to troubleshoot this issue.
Hi Khuyen -
I have pulled up your account & don't see any activity in the app since 11/12. I also don't see any 11311s at all from my end. Can you provide a little more information on the issue you are experiencing?
Hi CandK -
I've pulled up your account & have opened a ticket on your behalf. A tech will reach out to you directly to troubleshoot this issue
We have recently experienced an issue that is causing errors for customers on the Xfinity Home mobile app. Users may see the following errors: 11311, 43500, 45408 or broadband/touchscreen offline errors. We are working to restore service as soon as possible.
Thanks for your patience.
We recently experienced an issue with the Xfinity Home mobile app. We’ve been able to restore service. Can you please let me know if you are still experiencing this issue?
Hi ruffingit -
I apologize for the frustration that this has caused. We recently experienced an issue that would result in errors for users like you've described. We’ve been able to restore service to the Xfinity Home mobile app. If you’re still experiencing issues, please PM me so I can troubleshoot with you directly, but we expect that all users will regain functionality.