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The issue with the 43500 error message was fixed earlier today. Please try using the XFINITY Home mobile app now & let me know if you continue to experience issues. Thank you for your patience.
I am also now getting this error on the app on my phone. I haven't had to log in for quite some time as I save my logins in my android. I've entered in several iderations of what the login and password could be. Each time - I get error 43500.