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Error Message 43401

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New Poster

Error Message 43401

Very annoying. Even after 100 tries I couldn't login to Xfinity home on my iphone 6s plus due to Error Message 43401

Official Employee

Re: Error Message 43401

deepaga --

 

Thanks for reaching out.  To pull up your account, I need some more information from you.  I have sent you a private message.  Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.  

 

Thanks!  

 

Rachel

New Poster

Re: Error Message 43401

I can’t log in to my xfinity home app. It’s giving a error message 43401. What Can I do
Expert

Re: Error Message 43401


BOBZACHERRUS wrote:
I can’t log in to my xfinity home app. It’s giving a error message 43401. What Can I do

Did you delete the app and reinstall it?

Official Employee

Re: Error Message 43401

BOBZACHERRUS -- 

 

I've pulled up your account & am troubleshooting with the appropriate team.  I will reach out when I have more information.

 

Thanks!

Rachel

New Poster

Re: Error Message 43401 when accessing the Home app on an Android phone

Am having the same issue and I have apple. I have uninstalled and reinstalled so many times and am still getting this error message. Can someone please tell me how to resolve this issue. Do I need to call Comcast
Official Employee

Re: Error Message 43401 when accessing the Home app on an Android phone

BOBZACHERRUS --

 

I understand your frustration.  I've asked one of our techs to reach out to you via phone.  I will private message you with more information.  Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page. 

 

Thanks!

 

Rachel