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Error Message 43401 when accessing the Home app on an apple phone

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Regular Visitor

Error Message 43401 when accessing the Home app on an apple phone

Ive been getting the Error #43401 since Ive had the system installed.  Ive never gotten my apps to work on any of my apple devices. Please help.. no one seems to know the answer.

Official Employee

Re: Error Message 43401 when accessing the Home app on an apple phone

I have private messaged you to help figure out which user ID you must use.  Currently, we only allow a single user ID to access your Xfinity Home applications.  

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Regular Visitor

Re: Error Message 43401 when accessing the Home app on an apple phone

Still not working, just tried it again

Official Employee

Re: Error Message 43401 when accessing the Home app on an apple phone

Sorry that you are still unable to login.  I have private messaged you some additional troubleshooting steps.  Please let us know how you make out.