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Error Code 11311

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Error Code 11311

Error Code 11311 comes up when trying to arm or disarm alarm.  This happens on all devices that have the xfinity home app.


Please let me know what we can do to resolve this. 


Official Employee

Re: Error Code 11311

Hi camrd - 


Could you please try rebooting your touchscreen by following the steps below?


  • On the Home screen, tap Settings.
  • Enter your master access code.
  • On the Settings screen, tap Advanced Settings.
  • On the Advanced Settings screen, tap Reboot Touch Screen.
  • Enter your master keypad code.

Please also try turning the wifi off and then on again on the devices experiencing this error.





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