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Error 43999 xfinity home

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Error 43999 xfinity home

I haven't been able to enter into my home app, because it's says error 43999. I'm using the correct username and password. Last time I chat 2 hours with a representative and she couldn't help me, and refering to a technician call that never happened. 3 week later without access
Official Employee

Re: Error 43999 xfinity home

Hi H1M1 -- 

 

I pulled up your account & see an issue that could be causing this problem.  I tried an update to fix the issue - could you try signing in again?

 

Thanks!

 

Rachel