Xfinity plant
Xfinity globe
Community Forum

Error 43401

New Poster

Error 43401

I started getting this error when trying to access my home security from my mobile app on the iPhone 6Splus. I called the customer care # and I was transferred twice and the hung up on. Wonderful job Comcast. Can someone help.
Expert

Re: Error 43401

Did you call XHome support?

877-298-0874

Official Employee

Re: Error 43401

Hcano -- 

 

Thanks for reaching out!  I pulled up your account & I do see that there have been login attempts from multiple email addresses on the Comcast account.  Xfinity Home currently only supports sign in using the primary email address on the account.  I do see successfull app activity from an iPhone 6S Plus using the primary email address.  Can you please let me know if you are still experiencing this issue?

 

Thanks!

 

Rachel 

New Poster

Re: Error 43401

I am having the same issue with my iPhone 6