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Error 43401 on my iPhone 6

New Poster

Error 43401 on my iPhone 6

Hi, we are away on vacation and need to arm our alarm. I keep getting error code 43401 when I try to log into the app. I have a new iPhone 6. Please help!
Official Employee

Re: Error 43401 on my iPhone 6

Hi peterkendall - 

 

I'd like to confirm you are using the correct username when logging in.  I will private message you.

 

Thanks!

 

Rache

New Poster

Re: Error 43401 on my iPhone 6

Hi Rachel, can you please resend me the pvt mssage? Only part of the mssage is displayed on my ipad air 2 i cannot find how to rply to you via a PM
Official Employee

Re: Error 43401 on my iPhone 6

Hi peterkendall - 

 

Sent & happy we were able to resolve this for you.

 

Thanks!

 

Rachel