Xfinity plant
Xfinity globe
Community Forum

Error 13999

New Poster

Error 13999

Been having issues w this error for a while now. App works on and off, but not working at all tonight. Have original touchscreen from install Oct 2013.
Official Employee

Re: Error 13999

Hi Mikenmiche - 


We're currently experiencing an issue that is affecting the Xfinity Home Mobile App & Subscriber Portal.  Our engineers are actively working on restoring full App & Portal functionality.  I am adding your name and account to a ticket to confirm your issue is resolved once we've issued a fix.  I will provide updates as they are available.  I apologize for the inconvenience and thank you for your patience.
 
 
Thanks, 
 
Rachel