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Error 11311

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New Poster

Error 11311

Getting error 11311 when trying to turn on lights today. Anyone else?

Official Employee

Re: Error 11311

Hi seanner - 

 

I pulled up your account & see the issues you are experiencing.  Can you tell me if you are experiencing issues with all your lights or just one specifically?  Have you recently moved any of your lighting modules? 

 

Thanks,

 

Rachel

New Poster

Re: Error 11311

I have not moved the lighting modules and I get the error on all of them. Today I am getting error 317080

Sean
Official Employee

Re: Error 11311

Hi seanner -

 

That error would indicate that the lighting module is either unplugged/off or having trouble communicating with the touch screen.  This help article will walk you through re-pairing your lighting modules:  http://customer.xfinity.com/help-and-support/home-security/secure-pairing-light-switch-or-controller

 

Thanks,

 

Rachel

New Poster

Re: Error 11311

I am also getting the same error code when I try to turn off my alarm. I am on vacation and have a repair person on site to do sme work.  I only added my home security to Comcast a few months ago and am very sorry I made a switch. I continue to have issues like this one.

Official Employee

Re: Error 11311

Hi Frank14 - 

 

A ticket has been opened up on your behalf & a tech should reach out to you directly to troubleshoot.

 

Thanks,

 

Rachel

Official Employee

Re: Error 11311

Hi Frank14 - 

 

Our techs have made multiple attempts to contact you, but were unsuccessful.  Can you please reach out to me if you are still experiencing an issue?

 

Thanks,

 

Rachel