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Current Errors with Xfinity Home Mobile App

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Official Employee

Current Errors with Xfinity Home Mobile App

Some customers are currently experiencing errors while using the Xfinity Home mobile app.  Engineers are actively working to resolve the issue as quickly as possible.

 

(Current posts regarding 43401 errors are likely effected.)

 

Thank you for your patience and sorry for any inconvenience we may have caused.

New Poster

Re: Current Errors with Xfinity Home Mobile App

I was able to log in just now.  Thank you! 

Official Employee

Re: Current Errors with Xfinity Home Mobile App

Hi noreen6316 - 

 

Great!  Thank you for letting us know.

 

Rachel

Official Employee

Re: Current Errors with Xfinity Home Mobile App

We believe to have addressed the issue causing these errors.  Anyone who has experienced error 43401 on 6/25 should now be able to log in successfully.  If you are still not able to log in, please let me know & I can investigate further.

 

Thanks,

 

Rachel

New Poster

Re: Current Errors with Xfinity Home Mobile App

Have not been able to login to Xfinity Home for past two days on my iPhone 5 and iPad. Tried reloading the app as suggested and that didn't work. We can access Xfinity Home from my spouse's iPhone 6.

Official Employee

Re: Current Errors with Xfinity Home Mobile App

Hi cmyf - 

 

I need more information from you to be able to troubleshoot your issue.  I have private messaged you.  

 

Thanks!

 

Rachel

New Poster

Re: Current Errors with Xfinity Home Mobile App

I'm VERY frustrated that the mobile app is no longer working!! Especially since I reply on it to watch and check up on my kids while they're at home with the babysitter however I'm getting a 43401 error code. Please fix this ASAP.
Official Employee

Re: Current Errors with Xfinity Home Mobile App

Hi MVelazquez28 - 

 

I pulled up your account & see that a username other than the primary is being used when trying to sign in.  This is the source of your error.  I will private message you to provide you with the correct username to use when signing in.  

 

Thanks!

 

Rachel

New Poster

Re: Current Errors with Xfinity Home Mobile App

I'm having the same issue with the error code 43401. I have Uninstalled and reinstalled and I still get the error when I login.
Official Employee

Re: Current Errors with Xfinity Home Mobile App

Hi Jamalmoreau - 

 

I have private messaged you!

 

Thanks, 

 

Rachel

New Poster

Re: Current Errors with Xfinity Home Mobile App

I'm having the same issue its been two days an no access AT ALL PLEASE HELP
New Poster

Re: Current Errors with Xfinity Home Mobile App

I'm having the same issue its been two days an no access AT ALL I have an error of 43401 message I leave late to pick up my wife from work and CHILdren is home with sitter I can't even see them while I'm away PLEASE HELP ASAP
New Poster

Re: Current Errors with Xfinity Home Mobile App

Please help I keep encountering an error 43401 on my samsung galaxy s5 with the app I'm gonna just get rid of the service if this keeps up
Official Employee

Re: Current Errors with Xfinity Home Mobile App

Hi Noella3315 -- 

 

I've private messaged you regarding your account.

 

Thanks!

 

Rachel