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Could not connect to Camera

Regular Visitor

Could not connect to Camera

Shows camera on main app screen. When I click camera to get full screen get error "Could not connect to camera".

Using Nexus 6P Marshmallow 6.0

Other devices work fine.
Official Employee

Re: Could not connect to Camera

Hi Afgho - 

 

I pulled up your account & am looking into the source of the issue.  We are going to try and reproduce this issue on Marshmallow with the same device.  I will follow up with you here.

 

Thanks!

 

Rachel

Regular Visitor

Re: Could not connect to Camera

Great, thanks.

Also can u help with something else? How can I updated/changed my name on here? Looked thru profile and my account, didn't have any luck. Don't know who or what "Afgho" is. :-)
Regular Visitor

Re: Could not connect to Camera

Any update?
Official Employee

Re: Could not connect to Camera

Hi Afgho - 

 

We were able to get the same device to test, but were unable to reproduce the issue you are experiencing.  I'd like to open a ticket on your behalf so a tech can call you directly to troubleshoot.

 

To respond to your forums username question -- I've contacted our forums moderator for more information on this.

 

 

Thanks!

 

Rachel