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Cannot sign in to xfinity security app on iPhone 5

Regular Visitor

Cannot sign in to xfinity security app on iPhone 5

Cannot sign in to Comcast security system via mobile app on iphone5. Getting error code 13502 & 21001
Official Employee

Re: Cannot sign in to xfinity security app on iPhone 5

Hi joeg76 -

 

We are aware of an issue that is affecting the Xfinity Home Mobile App & Subscriber Portal.  Our engineers have been and continue to actively work on this issue. When resolved, App & Portal functionality will be restored & nothing will be needed to be done on your end.  I will provide updates to the pinned message at the top of this forum as they become available.  I apologize for the inconvenience and thank you for your patience.

 

Thanks,

 

Rachel

Regular Visitor

Re: Cannot sign in to xfinity security app on iPhone 5

Thank you so much, you are very kind to all of us. I am up and running 10/16/15. Would you please have my bill adjusted for downtime 10/8/15 thru and including 10/15/15. Thank you so much.