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Cannot log in to Xfinity Home app

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Cannot log in to Xfinity Home app

I have uninstalled it twice and reinstalled. I can log in to My Account app just fine.
Official Employee

Re: Cannot log in to Xfinity Home app

Hi moniquemo -- 

 

When I pull up your account, I do not see active Xfinity Home Security Service.  Are you customer of this service?

 

Thanks!

 

Rachel