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Can no longer watch live TV on Android using Xfinity Streaming TV

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Frequent Visitor

Can no longer watch live TV on Android using Xfinity Streaming TV

When this first came out, I was able to use my phone to watch live TV when I was in a room that didn't have a TV. But, for the past several weeks, everytime I try to do that, I get the message "Error:. We're sorry. The video stream is not playable under the current device conditions. Please disconnect any external devices..." and it goes on to mention casting and HDMI. But I'm not trying to cast or connect my phone to anything - just trying to watch on my phone!

This app worked for me when it first came out, then, one Sunday (the day I'm usually trying to do this) it didn't work, then the next week it did and then, for the past several Sundays, it's back to not working. (I've tried it on a weekday, with the same result.) I'm in my own house, and I have older (non-X1) cable boxes.

This is really annoying me... I've been a loyal Comcast customer for about 30 years (often defending and promoting Comcast to others) and I spend over $200 a month for a high-level cable TV package (plus internet and phone), so I want this to work as it should for me!

Thanks, in advance, for any help.
Regular Contributor

Re: Can no longer watch live TV on Android using Xfinity Streaming TV

Can you confirm what Android model and software version you are using?

Was it upgraded recently, maybe coinciding with your issue?

Also, confirm the version of TV Stream you have installed.

Have you tried uninstalling/re-installing the app?

Joe V
(not a Comcast employee, just another paying customer)
Frequent Visitor

Re: Can no longer watch live TV on Android using Xfinity Streaming TV

Thanks for responding!

My Moto G4 Play phone is running Android 6.0.1.

I just tried uninstalling and reinstalling, but it didn't fix the problem. Any other suggestions would be most welcome! Smiley Happy
Expert

Re: Can no longer watch live TV on Android using Xfinity Streaming TV


Lagil wrote:
Thanks for responding!

My Moto G4 Play phone is running Android 6.0.1.

I just tried uninstalling and reinstalling, but it didn't fix the problem. Any other suggestions would be most welcome! Smiley Happy

is your device rooted? if so the certificate for security would possibly be invalid.

Frequent Visitor

Re: Can no longer watch live TV on Android using Xfinity Streaming TV

No - not rooted.
Expert

Re: Can no longer watch live TV on Android using Xfinity Streaming TV


Lagil wrote:
No - not rooted.

you may need to work with the tech services as the phone firmware is apparently reporting that you have an HDMI connected or streaming connected device to your phone. 

Frequent Visitor

Re: Can no longer watch live TV on Android using Xfinity Streaming TV

Thanks for your thoughts.

Do any Comcast employees monitor this forum? I'd really love to get some input from a Comcast professional, if possible.