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Add family members stymied

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Add family members stymied

After adding one family member, my requests to add additional family members all result in an "Oops, something went wrong" kind of error, with no useful details. Same result using the mobile app and the website.

     1. Is there an unstated limit to number of persons?  So far, we only have 3 listed.

     2. Is the software biased against MacOS and iOS?  I have tried using an iPad, iPhone, and iMac.

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Re: Add family members stymied


DonTM wrote:

After adding one family member, my requests to add additional family members all result in an "Oops, something went wrong" kind of error, with no useful details. Same result using the mobile app and the website.

     1. Is there an unstated limit to number of persons?  So far, we only have 3 listed.

     2. Is the software biased against MacOS and iOS?  I have tried using an iPad, iPhone, and iMac.


I haven't seen that issue.  Have you tried the web site?

https://internet.xfinity.com/