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Account Changes

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Account Changes

Why can't I manage my plan online?  I don't want to call a CSR who tries to push an agenda.  For a technology company, you should be able to allow consumers to make changes to their account like ALL your competitors.  Ridiculous!  The whole point of online account access is to avoid the human contact.

Official Employee

Re: Account Changes

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.