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I couldn't sign into my PW managerr after an automatic update to xfinity/norton software,so I deleted the PW manager and tried creating a new one from a backup and I keep getting this message for about a week now.
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While we wait for a screenshot, please tell us which browser is your default browser and also your operating system.
From the main page of your Norton, please select Help > About and tell us the version of your product. The most recent version is 22.16.2.22.
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Just to verify, it sounds like you were using a Local Vault and now it is asking for a password to set up an Onlne (Cloud) Vault.
Please see the following link for more info regarding the Compatibility of Norton Password Manager with Google Chrome:
https://support.norton.com/sp/en/us/home/current/solutions/v125566167_EndUserProfile_en_us
<EDIT> Are you using a Windows Account with administrative priveldges when attempting to create a new password?
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Hi, 
yes I have admin priveleges ,and I could never get the local backup to import into the new PWM,so I just brought in all the chrome data and that's it.
thanks for the help.
Glad you got it sorted.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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