password manager problem after Norton update

[tattooDan]

I couldn't sign into my PW managerr after an automatic update to xfinity/norton software,so I deleted the PW manager and tried creating a new one from a backup and I keep getting this message for about a week now.

[EG]

Can't see your pic. Since you are a new poster, it likely needs to be approved by a Forum Admin.

You could try hosting it at one of those free third-party pic hosting sites and post the link to it here.

[USAF_E-8_RET]

@tattooDan

While we wait for a screenshot, please tell us which browser is your default browser and also your operating system.

From the main page of your Norton,  please select Help > About and tell us the version of your product.  The most recent version is 22.16.2.22.

[tattooDan]

Google Chrome Version 70.0.3538.102 (Official Build) (64-bit)

Windows 10 64bit

Norton  Security Suite  V 22.16.2.22

thanks for the fast replies so far,and I have been using this suite/PW manager for years and for a year on this new computer with no problems until last weeks update.

I think you can see the screen shot now ?

also,I can sign into my online norton account no problem.

and I have re-tried this everyday .

[USAF_E-8_RET]

@tattooDan

Just to verify, it sounds like you were using a Local Vault and now it is asking for a password to set up an Onlne (Cloud) Vault.

Please see the following link for more info regarding the Compatibility of Norton Password Manager with Google Chrome:

https://support.norton.com/sp/en/us/home/current/solutions/v125566167_EndUserProfile_en_us

<EDIT> Are you using a Windows Account with administrative priveldges when attempting to create a new password?

[tattooDan]

Hi, yes I have admin priveleges ,and I could never get the local backup to import into the new PWM,so I just brought in all the chrome data and that's it.

thanks for the help.

[USAF_E-8_RET]

Glad you got it sorted.