I couldn't sign into my PW managerr after an automatic update to xfinity/norton software,so I deleted the PW manager and tried creating a new one from a backup and I keep getting this message for about a week now.
Can't see your pic. Since you are a new poster, it likely needs to be approved by a Forum Admin.
You could try hosting it at one of those free third-party pic hosting sites and post the link to it here.
While we wait for a screenshot, please tell us which browser is your default browser and also your operating system.
From the main page of your Norton, please select Help > About and tell us the version of your product. The most recent version is 22.214.171.124.
Google Chrome Version 70.0.3538.102 (Official Build) (64-bit)
Windows 10 64bit
Norton Security Suite V 126.96.36.199
thanks for the fast replies so far,and I have been using this suite/PW manager for years and for a year on this new computer with no problems until last weeks update.
I think you can see the screen shot now ?
also,I can sign into my online norton account no problem.
and I have re-tried this everyday .
Just to verify, it sounds like you were using a Local Vault and now it is asking for a password to set up an Onlne (Cloud) Vault.
Please see the following link for more info regarding the Compatibility of Norton Password Manager with Google Chrome:
<EDIT> Are you using a Windows Account with administrative priveldges when attempting to create a new password?
Hi, yes I have admin priveleges ,and I could never get the local backup to import into the new PWM,so I just brought in all the chrome data and that's it.
thanks for the help.
Glad you got it sorted.