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email

New Poster

email

I am having a problem with my enail. I can click on the email I want to read but it will not open. Help?

Valued Contributor

Re: email

How are you accessing email and on what kind of device?  If a browser, which one and have you tried different browsers?  What if you right-click for options?

Joe V
(not a Comcast employee, just another paying customer)
New Poster

Re: email

I am using a HP pavilion desktop. Can open my email acct and can open an email but can not click on its contents. Example, can open an email from Zillow.com but when I attempt to open an item nothing works. Thanking you for your assistance.
Valued Contributor

Re: email

How are you opening your email account?  Using the MyXfinity.com website or a email app like Outlook?  I have an HP desktop as well anduse Outlook and do not have issues.  Also going to the MyXfinity site for email https://xfinityconnect.email.comcast.net/, I am able to click on an email which opens fine.  I just used a Chrome browser with no issues.

Joe V
(not a Comcast employee, just another paying customer)
New Poster

Re: email

Thank you all for the assistance. I had not noticed that the Norton pop up blocker had been turned on. Shut it off and all works fine.
Thank you again.