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crashplan not working in xfinity internet now after it had been working for a number of years

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crashplan not working in xfinity internet now after it had been working for a number of years

I use CRASHPLAN for small biz under my xfinity home internet.  It has worked for years. Now I cannot connect to the service.  I had temporarily disabled norton firewall and I still cannot access crashplan service.  Has anyone else had similar problems?

 

thanks