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Your Norton Subscription has been canceled

New Poster

Your Norton Subscription has been canceled

This is the response from Norton I just received...

 

Sarojini:   “This is a temporary issue and Norton is aware of the issue. We are working with Comcast to resolve the issue at the earliest. We request you to wait for 24 - 48 hours for us to work on the issue. We are sorry for the trouble that this is causing and for taking up your valuable time. I appreciate your patience throughout and would like to thank you for your precious time.”
New Poster

Re: Your Norton Subscription has been canceled

I got the same message from speaking with Norton tech 72 hours ago. Still not fixed....

New Poster

Re: Your Norton Subscription has been canceled

A friend of mine in a different city from me got this message and so did I. We both got the messages on 9.9.2017.  HAS NOT BEEN RESOLVED as of 9.12.17

Regular Visitor

Re: Your Norton Subscription has been canceled

Just got done with Norton support..  Rep said problem affects most Comcast customers and problem will be resolved in 24 hours.  My Norton has been disabled for 4 days. Norton should give a warning and grace period before disabling.  This has been going on for years.  The suggested workaround is to install trialware.

New Poster

Re: Your Norton Subscription has been canceled

The UI isn't functioning. All you can see is the attached message. When you click on "options", the only options are to PURCHASE Norton.

norton.jpg
Problem Solver

Re: Your Norton Subscription has been canceled

Hi,

 

Please accept my apologies for all the trouble this has caused. We are aware of the issue and we are working on it on priority. Please DM me the PIN and I will have it checked on my end.

 

Thanks

Anirban

New Poster

Re: Your Norton Subscription has been canceled

I'm having the exact same problems on both home computers.  Called comcast, blamed Norton, called Norton and gave up after being on phone a while waiting.  Just need it reactivated.

New Poster

Re: Your Norton Subscription has been canceled

Still does not work for me, 9-13-17    norton agent just as usefull as usuall   another 48hours....how bout another week, mayb just one more month....comcast should give us a credit for this

Regular Visitor

Re: Your Norton Subscription has been canceled

All devices (4)  are working.  Patch available after running liveupdate.  Maybe there's a fix in the patch so it won't happen again.

Problem Solver

Re: Your Norton Subscription has been canceled

Hi,

 

We have rectified the issue from our end. This should reflect on Norton automatically. If you are still getting 'subscription cancelled' , Please DM me the PIN. I can have it manually verified. 

 

Thanks

Anirban

New Poster

Re: Your Norton Subscription has been canceled

Apparently this is an ongoing issue.  Nothing about my Comcast service has changed except I got notice that my Norton was cancelled.

New Poster

Re: Your Norton Subscription has been canceled

This is irritating.  Continues to happen every time you restart the PC.  Comcast and Norton are both useless as the solution is to 'un-install and reinstall'.  Seems there should be a better solution to this problem as it's clearly been an issue for almost a year.

Contributor

Re: Your Norton Subscription has been canceled

This has happened to me EVERY single day for over a week!

 

I call Norton, they say it is temporary and Comcast is refreshing their server. It will be fixed in 48 to 72 hours.

 

I have had to reset my Norton subscription at least 12 times!

 

Enough is enough. FIX THE PROBLEM!

New Poster

Re: Your Norton Subscription has been canceled

This is the same exact problem that is happening to me as well.  I have re-installed twice already... Why is this suddenly an issue when it has not been for several years?

Re: Your Norton Subscription has been canceled

New Poster

Re: Your Norton Subscription has been canceled

This has been ongoing now for 15 days straight! What is the issue? When can we expect a software patch?

New Poster

Re: Your Norton Subscription has been canceled

I am having the same issue. My subscription cancels almost everytime I reboot the computer. 

Re: Your Norton Subscription has been canceled

@all 

 

Plese see the following info I recently posted about not posting in older threads, but starting new theads of your own.

 

 

http://forums.xfinity.com/t5/Anti-Virus-Software-Internet-Security/Norton-Subscription-Cancelled/m-p...