This is the response from Norton I just received...
|Sarojini:||“This is a temporary issue and Norton is aware of the issue. We are working with Comcast to resolve the issue at the earliest. We request you to wait for 24 - 48 hours for us to work on the issue. We are sorry for the trouble that this is causing and for taking up your valuable time. I appreciate your patience throughout and would like to thank you for your precious time.”|
A friend of mine in a different city from me got this message and so did I. We both got the messages on 9.9.2017. HAS NOT BEEN RESOLVED as of 9.12.17
Just got done with Norton support.. Rep said problem affects most Comcast customers and problem will be resolved in 24 hours. My Norton has been disabled for 4 days. Norton should give a warning and grace period before disabling. This has been going on for years. The suggested workaround is to install trialware.
The UI isn't functioning. All you can see is the attached message. When you click on "options", the only options are to PURCHASE Norton.
Please accept my apologies for all the trouble this has caused. We are aware of the issue and we are working on it on priority. Please DM me the PIN and I will have it checked on my end.
I'm having the exact same problems on both home computers. Called comcast, blamed Norton, called Norton and gave up after being on phone a while waiting. Just need it reactivated.
Still does not work for me, 9-13-17 norton agent just as usefull as usuall another 48hours....how bout another week, mayb just one more month....comcast should give us a credit for this
We have rectified the issue from our end. This should reflect on Norton automatically. If you are still getting 'subscription cancelled' , Please DM me the PIN. I can have it manually verified.
Apparently this is an ongoing issue. Nothing about my Comcast service has changed except I got notice that my Norton was cancelled.
This is irritating. Continues to happen every time you restart the PC. Comcast and Norton are both useless as the solution is to 'un-install and reinstall'. Seems there should be a better solution to this problem as it's clearly been an issue for almost a year.
This has happened to me EVERY single day for over a week!
I call Norton, they say it is temporary and Comcast is refreshing their server. It will be fixed in 48 to 72 hours.
I have had to reset my Norton subscription at least 12 times!
Enough is enough. FIX THE PROBLEM!
This is the same exact problem that is happening to me as well. I have re-installed twice already... Why is this suddenly an issue when it has not been for several years?
Below are two links that may be of assistance to you and others:
PLease let us know if either helps.
Plese see the following info I recently posted about not posting in older threads, but starting new theads of your own.