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Xfinity is blocking my secure website; looking for help

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Frequent Visitor

Xfinity is blocking my secure website; looking for help

I created a domain for my new business; https://susiesrealtalk.com back in September, and since then customers using Xfinity can not access the site. 

I, along with some users across different geographies both in the US and outside the US, have been able to narrow the issue down to when users are using Xfinity for internet service. We typically see the ERR_SSL_PROTOCOL_ERROR, but occasionally we'll get the xFi shield emblem warning on a page with a hyperlink underneath of it stating "Proceed Anyway". If users are using a connection provided by AT&T or Verizon there is no issue whatsoever. This is really hinderin the launch of my website to guide traffic my way.

 

Can this be investigated to find out why?   I have a valid SSL certificate for security provided by Squarespace.

Any help to point me in the right direction would be useful and greatly appreciated. Per feedback from a Comcast employee in the thread at https://forums.xfinity.com/t5/Xfinity-xFi/xFi-Advanced-Security-is-blocking-my-company-s-website/m-p... I sent DMs to a few Comcast employees to request my URL be whitelisted, but turns out that is not the approach to take. 

 

I went through that entire thread and didn't see feedback from anyone stating that their issue has been resolved.

 

How can I get my issue investigated, and if possible, have my URL whitelisted as mentioned by a Comcast employee in this thread https://forums.xfinity.com/t5/Xfinity-xFi/xFi-Advanced-Security-is-blocking-my-company-s-website/m-p...??

 

Please respond with next steps.

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Expert

Re: Xfinity is blocking my secure website; looking for help

Your links are broken..

 

Try contacting this team about it;

 

Comcast Customer Security Assurance.

Business Hours: 6:00am - 2:00am EST, 7 days a week

Contact: 1-888-565-4329



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Frequent Visitor

Re: Xfinity is blocking my secure website; looking for help

@EG  Thanks for your reply and for letting me know about the broken links; copy and paste error.

 This is the proper link:

https://forums.xfinity.com/t5/Xfinity-xFi/xFi-Advanced-Security-is-blocking-my-company-s-website/m-p....

 

Also, thanks for the Comcast support info.

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Frequent Visitor

Re: Xfinity is blocking my secure website; looking for help

FYI, I just noticed after I hit the REPLY button, the hyperlink looks broken again......I clicked on it to make sure it takes you to the thread and it does this time. Not sure why it looks broken after sending the Reply