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Hi Willytee1,
This occurs when there is some coruption of the data bases between Comcast and Norton. Sometimes the remove and reinstall of Norton corrects the problem - other times not. The only sure fix is to
follow the link below.
Once you contact chat and they tidy up the data bases - things should work fine.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
