Community Forum
Hi Willytee1,
This occurs when there is some coruption of the data bases between Comcast and Norton. Sometimes the remove and reinstall of Norton corrects the problem - other times not. The only sure fix is to
follow the link below.
Once you contact chat and they tidy up the data bases - things should work fine.
https://support.norton.com/sp/en/us/home/current/solutions/kb20100602120242EN_EndUserProfile_en_us
Follow these steps on the Norton website.