Why was my Norton cancelled?
Hi Willytee1,
This occurs when there is some coruption of the data bases between Comcast and Norton. Sometimes the remove and reinstall of Norton corrects the problem - other times not. The only sure fix is to
follow the link below.
https://forums.xfinity.com/t5/Internet-Archive/Info-for-customers-receiving-cautions-that-Norton-is/...
Once you contact chat and they tidy up the data bases - things should work fine.
https://support.norton.com/sp/en/us/home/current/solutions/kb20100602120242EN_EndUserProfile_en_us
Follow these steps on the Norton website.
