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Why is Comcast adding unauthorized users to my account?

New Poster

Why is Comcast adding unauthorized users to my account?

I'm going to keep posting this until you answer me.

 

I'm also going to keep submitting complaints to the FCC.

 

Stop adding unauthorized users to my account. It's that simple.

New Poster

Why is Xfinity adding unauthorized users to my account?

Xfinity, why are you continually ignoring my requests to stop adding people I don't know to my account? I do not know the members of Everhart Law your CSRs are adding to my account. I know your CSRs are how these unauthorized people are gaining access, because your worthless "2 step" notifications haven't been asking me for verification of access.

 

I do not know John <Edited> (<Edited>), Alicia <Edited> (<Edited>), Jeffrey <Edited> (<Edited>), or  Kaitlyn <Edited>(<Edited>).  Stop adding them.

Official Employee

Re: Why is Comcast adding unauthorized users to my account?

Hello, Legion303, sorry to hear about the issues you're running into with the account. To take a look at this further with you, can you please send me a PM with your first and last name? 

To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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