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Turn of two-step verification

Regular Visitor

Turn of two-step verification

HOw to turn off two-step verification and stop having to enter a code?

 

Re: Turn of two-step verification

@suzannerini 

 

Sign in to My Account with your Xfinity username and password.
Select the Settings tab in the menu bar at the top of the page.
Select Username & Password in the left menu bar.
On the right side of the page, you will see the Two-Step Verification option.

 

Please let us know if this answers your question.


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Contributor

Re: Turn of two-step verification

I wouldn't.
Regular Visitor

Re: Turn off two-step verification

In many cases, this does not work. A window appears with "Are you sure you want to trun off two-step verification" choices "Go Back" or "Turn off". When I click "Turn off", another windows appears with "! Looks like something went wrong - Please reloard the page and try again" choice "Reload Now" (or X for close in upper right corner of dialogue box. Reload continues to do nothing, a neverending cycle) Working with an upper level tech as I type.

Solution: Tech removed cell phone number from my account, turning off the two step verification process, then after exiting email, (if in Chrome, clear bwosing data). I then logged in without the need of a number from a text. Tech re-added cell phone number, I verified, and all is well.

Jeffrey P. Raymond
Expert

Re: Turn off two-step verification

Dead thread from last year now being closed.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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