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Severe Malicious Hacking (Answered? "Yes" Issue resolved? "No")

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Regular Visitor

Severe Malicious Hacking (Answered? "Yes" Issue resolved? "No")

Here's the proof comcast now please do something about this!

https://www.hybrid-analysis.com/sample/5fd4cfe1dfb7079cffd25d723fbaee9ca714918461d2733c1fb6fe41d7d2e...

For several years I've been complaining to Comcast about malicious hackers ruining our devices and our lives, litterally. Comcast doesn't seem to get the picture, no matter how much I've tried to get help with this and told them that these are extremely serious attacks and I'm not getting what I'm paying for because our cell phones and computers are constantly being maliciously attacked.
Regular Visitor

Re: Severe Malicious Hacking

<edited for violating forum guidelines>. I want to be compensated for not having safe, reliable internet service for over 3 years. Especially concidering that these hackers made me lose my job and have cost me well over $200K financial income losses and $17K in damages of phone and computer equipment during the past 3 years I've been complaining to Comcast and pleading for help with this nightmare hacker <edited for violating forum guidelines> we've been suffering through!

Administrator

Re: Severe Malicious Hacking

@mklemm,

 

Welcome to the Xfinity Forum and thank you for posting your question here. 

 

We sincerely apologize that you may be experiencing an issue with your computer security. Xfinity does offer Norton to help you keep your devices secure from any type of "attack". You can find details about this product here: https://forums.xfinity.com/t5/Anti-Virus-Software-Internet-Security/NEW-Norton-Security-Online-and-H...

 

If you are need of immediate assistance we recommend that you contact our Customer Security Assurance department at 1-888-565-4329

 

The Customer Security Assurance organization has been established to ensure a safe and secure online experience for Comcast customers. This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected computers (commonly referred to as bots), online fraud and other security issues

 

Please let us know if you have any other questions. 


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New Poster

Re: Severe Malicious Hacking

When you call the Xfinity Security Assurance line, be prepared to wait for over two hours before you’re connected to someone who doesn’t have any authorization to do anything you need, so therefore they most put you on hold at least 3 more times to be feed lies and “I’m sorries”
Regular Visitor

Re: Severe Malicious Hacking

I'm well aware of this, so next I'm filing another report with the FCC. If you're having these hacking issues also I'd suggest doing the same, it's the only way to vet them to actuall do something about it. Thanks for the info btw.
Regular Visitor

Re: Severe Malicious Hacking

You've marked this as "Answered" and by no means do I feel this issue has been adiquately dealt with. The post from the other user is relavant also because the past three times I tried getting throught to security assurance I was put on hold for hours and never got connected and the few times I did before, I told them about this issue and nothing was done to change anything. Futhermore, I've had no other choice so far but to reseached and try to deal with this hacking myself along with providing a link to at least one malicious Comcast Domain that might be part of the issue right there for Comcast in black and white along with cofirmed test results. Seriously, what lengths does a customer have to go through the get Comcast to actually do something about this short of complaining to the FCC? These hackers are seasoned professional programmers and developers, they hide their malware and disable any anti-virus I've tried including full versions of Norton, Kaspersky, Malwarebytes etc... This is a serious problem and I'm paying for internet service that's putting any device we connect to it at risk rather than providing the benefits that we should expect from having internet service. So before anyone suggests trying the Norton anti-virus or calling Comcast Security Assurance, both of which have been nothing short of huge waste of time from my experiance, perhaps instead have a look into the information I provided in the first post (I have plenty more also btw) and acually do something about it.