When posting and asking for assistance, more information is always best.
What website are you experiencing this issue? Comcast? Call them.
What browser are you using? Have you tried clearing the cache?
as a Software Engineer with as little as six years of experience, let me be the first to tell you, that never in the history of any company did I ever work for did someone turn around and tell the customer that it was their fault and to use a different tool if a service like this one did work. YOU, and I mean YOU take responsability and build something robust that works all the way back to IE6-use sancha if you have to. Don't tell the customer that they need to clear cache or use a different browser. That's called being lazy and now wanting to spend money on the tool that LITERALLY keeps the cashflow and lights on.