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Norton security subscription being cancelled

New Poster

Norton security subscription being cancelled

Is anyone else getting pop-ups from Norton saying their account is closed because Comcast has cancelled their Internet service (even though Internet service is NOT cancelled)?  Happened last week and an English-as-a-foreign language chat rep had me uninstall and reinstall.  I'm ready to make massive scene at local Xfinity store.  Feedback???

Frequent Visitor

Re: Norton security subscription being cancelled

Happened to me today. I also noticed that my internet apps (such as you tube) on the tv do not work and says I required high speed internet. Too late for me to call customer service.

Re: Norton security subscription being cancelled

Please see explaination and suggestion to contact Norton Chat in the following link:

 

https://forums.xfinity.com/t5/Anti-Virus-Software-Internet-Security/Norton-subscription-has-been-can...

 

New Poster

Re: Norton security subscription being cancelled

Thanks so much.  Your solution was much more elegant than what I received in my Comcast chat.  Now hoping the fix sticks this time!

 

Marked your response as a best answer, and will look for your id if I stumble into more FUBARs on Comcast!

Re: Norton security subscription being cancelled

You are very welcome,

 

Frequent Visitor

Re: Norton security subscription being cancelled

Unfortunately, this does not fix the current problem.

Re: Norton security subscription being cancelled

aardvark777,

 

As this thread has been marked as solved I replied to your other similar post which should receive more views than  solved thread:

 

http://forums.xfinity.com/t5/Anti-Virus-Software-Internet-Security/Norton-subscription-has-been-canc...