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Norton Won't download. Says it's being used on a different computer.

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Norton Won't download. Says it's being used on a different computer.

I had to reformat my Mac. Now I can't download Norton. Says the PIN is associated with another account. Any ideas? I Even created a new login. Same message. Comcast couldn't help.

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Re: Norton Won't download. Says it's being used on a different computer.

@OliverOOliver ,

 

First of all I am not a MAC user, but may be able to assist.

 

Please follow the Installing Norton Security Online on a MAC instructions in the following link:

 

https://forums.xfinity.com/t5/Internet/ANSWERED-Norton-Security-Online-and-How-To-Get-It/ta-p/317030...

 

Be sure you are logged into your Primary Comcast Account and please use the Norton Account login and password you used for your previous install (prior to doing the reformat).  

 

Let uis now how things go and how far you get if/ before encountering the PIN error.


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