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Norton Sub "canceled by provider." PIN not valid.

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Norton Sub "canceled by provider." PIN not valid.

Norton Subscription "canceled by provider" and my PIN is no longer valid.

 

The rest of my account is fine and I recieved no emails warning of changes.

 

Reinstalling Norton did not fix the problem.

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Re: Norton Sub "canceled by provider." PIN not valid.

Hi  

 

 

New Poster

Re: Norton Sub "canceled by provider." PIN not valid.


@rudiger650 wrote:

Norton Subscription "canceled by provider" and my PIN is no longer valid.

 

The rest of my account is fine and I recieved no emails warning of changes.

 

Reinstalling Norton did not fix the problem.


I have the same problem. Following the instructions at https://forums.xfinity.com/t5/Anti-Virus-Software-Internet-Security/NEW-Norton-Security-Online-and-H... did not help.  Does anyone have a solution.  Comcast Chat was no help and talking with Norton said it was a Comcast problem.

Re: Norton Sub "canceled by provider." PIN not valid.

@awhite3

 

Please see if the following knowledge based article helps clear up you situation:

 

https://support.norton.com/sp/en/us/norton-security-suite/current/solutions/kb20100602120242EN_EndUs...

 

Please let us know how things go.

 


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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New Poster

Re: Norton Sub "canceled by provider." PIN not valid.

Sorry to be so long at responding.  The instruction the link provided did not help.  (I had previously tried them before - twice.  I finally got a hold of a Norton Chat tech that new of the problem.  He did a clean install on my machine.  I had to let him do it remotely.  It took over 3 hours to do it.

Re: Norton Sub "canceled by provider." PIN not valid.

@awhite3

 

Thanks for coming back and letting us know that you got things sorted out through Norton Chat via remote access.     


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Regular Visitor

Re: Norton Sub "canceled by provider." PIN not valid.

Where do I get my  13 digit pin no.

Re: Norton Sub "canceled by provider." PIN not valid.

If you have/had Norton from Comcast  installed:

Your PIN number is stored in Norton Security_PIN.txt in the following location:

In Windows 10/8/7/Vista: C:\Users\Users Name\My Documents\Symantec\Norton Security_PIN.txt
In Windows XP: C:\Documents and Settings\\My Documents\Symantec\Norton Security_PIN.txt


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!