Community Forum

Norton Security Suite is not downloading

Highlighted
New Poster

Norton Security Suite is not downloading

We once were able to get the Norton Security Suite through Comcast/Xfinity and now all of a sudden (since doing a factory refresh on our computer) we can't get it to download.

 

This is the message that we get when attempts have been made

 

Sorry, we couldn't find that page.

The page you are looking for may have been moved, updated or deleted.


Suggested Actions

  • Please check the address (URL) you entered for proper spelling. Make sure that no capital letters or spaces are used.
  • You may find what you're looking for by visiting the my.xfinity.com homepage or the site map.

Still need help? Let us know.

Highlighted

Re: Norton Security Suite is not downloading

Norton Security Suite as such no longer exsists - Comcast is now offering Norton Security Online.  Following is the link to the download.

 

https://forums.xfinity.com/t5/Internet/ANSWERED-Norton-Security-Online-and-How-To-Get-It/ta-p/317030...

 

Please let us know if this helps you!


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

Re: Norton Security Suite is not downloading

Does not work.

 

This dead xfinity -> Norton download link issue has been going on for YEARS now.

 

Why can they not fix this?

Highlighted

Re: Norton Security Suite is not downloading

@Hugonaut 

 

The following link works for me using WIN 10 and Chrome browser:

 

https://internetsecurity.xfinity.com/products-and-services/norton-security-online/

 

Please ensure you are logged into your primary Comcast User Account.  

 

I am sure you have seen the following:

 

https://forums.xfinity.com/t5/Internet/ANSWERED-Norton-Security-Online-and-How-To-Get-It/ta-p/317030...

 

Please tell us if you are receiving any error messages.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

Re: Norton Security Suite is not downloading

Win 10, Chrome, brand new build.  Primary user.  Link above goes to:

Sorry, we couldn't find that page.

The page you are looking for may have been moved, updated or deleted.

 

 

This happens literally every time I do a new install. I finally got what I needed from Norton directly.