Norton Security Online Cancelled

[mnxmfan1]

Woke up this morning to the error "Norton Security Online is not active because your service provider has cancelled your subscription" both locally and on the Norton My Account website.

I have tried the steps to reactivate from XFinity, but despite the Subscription ID's matching, I still have been cancelled.  Anyone else seeing this?

[david119]

Yes, same thing. Contacted Norton by chat and logged a ticket. But, it has so far been unresolved.

[mnxmfan1]

Mine resolved itself yesterday after opening a ticket with Comcast, and a ticket with Norton.

[david119]

What # did you call for comcast assistance? I tried that route and the person didn't know anything and forwarded my call to the group that handles Norton.

[stevearbanasin]

i want norton fur my security?

[mnxmfan1]

I did online chat for both Norton and Comcast.  Online chat escalated to level 2 after going through the level 1 playbook.

Norton just told me they were "aware of the issue, and engineering was working on a fix".

[divcom16]

How did you open a ticket?

[dkblair]

Any idea as to when we should expect a fix?

[dkblair]

Mine resolved itself sometime last week!