Something's terribly wrong with Norton Safe Web! When I open the browser, the Norton Safe Web never shows green because it's always disabled in spite of the fact that is is enabled! It only shows green when I visit a Norton website. And when I disable Safe Web and enable it again, it vanishes completely! This stinks! When will Norton Safe Web be fixed?
In order to assist you better, we'll need to know your operating system, default browser (sounds like you are talking about Chrome), and if in fact you are referring to the Check Mark Icon for Safe Web.
I'm on Wndows 8.1, using Chrome. So yesterday I ran NSS LiveUpdate, and after restarting Windows and getting on Chrome, Norton Safe Web started working again after ten minutes. It's still working as of this afternoon.
OK - thanks for the info and please keep an eye on it. You know where to fund us if you need an addtional help.