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Norton Expired TWO TIMES in a week?!?!?

Regular Visitor

Norton Expired TWO TIMES in a week?!?!?

This seems to be a recurring issue with Comcast. Yet what is upsetting to me, is 2x now in the last week I have been told I am expired and 2x now I have had to download, erase, and re-install norton. My time is a bit precious to me... WHAT IS GOING ON???

Re: Norton Expired TWO TIMES in a week?!?!?

Hi The_Tom_Cat,

 

This occurs when there is some coruption of the data bases between Comcast and Norton.  Sometimes the remove and reinstall of Norton corrects the problem - other times not.  The only sure fix is to

follow the link below.

 

https://forums.xfinity.com/t5/Internet-Archive/Info-for-customers-receiving-cautions-that-Norton-is/...

 

Once you contact chat and they tidy up the data bases - things should work fine.

 


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Contributor

Re: Norton Expired TWO TIMES in a week?!?!?

The link  provided no longer works???

Contributor

Re: Norton Expired TWO TIMES in a week?!?!?

The link provided no longer works???

Re: Norton Expired TWO TIMES in a week?!?!?

https://support.norton.com/sp/en/us/home/current/contact?entsrc=redirect_pubweb


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Re: Norton Expired TWO TIMES in a week?!?!?


@gman13 wrote:

The link provided no longer works???


Try this:

https://forums.xfinity.com/t5/Internet-Archive/Info-for-customers-receiving-cautions-that-Norton-is/...


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: Norton Expired TWO TIMES in a week?!?!?

I have had the same thing happen to me countless times. It requires a uninstall and reboot and then a download and install. Xfinity \ Comcast support is useless. I will usually be directed to call norton support who will then direct me back to xfinity. I am finally surrendering due to time and money and just going to purchase my own copy. Which is what xfinity and Norton want! Congrats ou now have a disgruntled customer!  Both palces still making money

Re: Norton Expired TWO TIMES in a week?!?!?

Hi asdsdsda,

 

Have you tired the new Norton offering from Comcast?

 

https://forums.xfinity.com/t5/Anti-Virus-Software-Internet-Security/NEW-Norton-Security-Online-and-H...

 

Please give it a try before spending more money on the retail version of Norton.

 


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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