Can anyone tell me how to get rid of the message that says, "Check Subscription" on the Norton Anti-virus suite pop-up (I have Norton Security Suite CG from Xfinity)? When I click on the "Check Subscription" button, the computer "communicates" with the Norton server, and then it says, "You are protected" with a green banner and a note that says my product is active "until you cancel your subscription with your service provider." But the initial pop-up remains when I click on the icon in the lower right corner.
If I right-click on the icon, I can do an active update, then restart, but the "Check Subscription" note remains. Ugggghhhh!!
Can anyone help with this problem?
Not sure what operating system you are using, however if it is WIN 10, please trun off Fast Start:
Plese keep an eye on it and see if it returns.
I have the EXACT same problem!
I have gone thru all of the updates (via Live Update... multiple times until it said that it's not required).
Then I turned off all the detection settings, then rebooted, then turned everything back on (via Fix Now).
Still the message and the popup windowto verify the subscription persist.
I tried to use the activation repair tool (above in the thread), but that stops working, as soon as I input the answer to the captcha (ie: 2+2= 4 or 4+8= 12) -- I tried several times.
Each time I try, it pops up an error window stating:
NortonActivationRepair has stopped working
A problem has caused the program to stop... yada yada yada.
I could do an uninstall / reinstall of the product, but I'd rather fix it if possible.
Running Windows 7 on an aging HP laptop.
PS: I am 'puter savvy', so I do understand most techno-babble.
I can confirm that I get the same results as you do when trying to use the activation repair tool.
Most of the time the following info is the answer - although you have received a different error messge from Norton:
In the above a glitch occurred that caused the data base between Norton and Comcast to become corrupted - usually during the "is this user still a Comcaast customer" check that is run in the background every so often. Contacted Norton Chat and informing them that you are in fact a Comcst customer has them check the data base and correctit to show user as customer and requires a reinstall of NSS.
I would suggest you try to do a remove and reinstall yourself using the Remove function (Step 5 I believe) of the following tool
prior to contacting Norton:
The following NSS FAQ may prove helpful if you need it:
Please let us know how things go.