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Invalid PIN for a correct Xfinity EMAIL+Password combination - HELP!

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Invalid PIN for a correct Xfinity EMAIL+Password combination - HELP!

For a month, I have been attempting to download the free Xfinity Norton Security app for my PC.

Initially, I've disconnected/disabled any blockers, virus apps, etc...

Next,  I insured any evidence of a norton product is gone (via the registry too)

Cleared the browser cache, etc... and re-downloaded a clean browser (chrome and foxfire)

In each case, for each browser, I am receiving a "Pin code is associated with a different email"

 

I only have 1 Xfinity account and I am logged into it (can verify my account status as good, etc..)

 

xfinity-norton-again 2020-02-08.JPG

 

Anyone care to tell me why such a simple process resembles re-IPL-ing a mainframe when it is suppose to be "customer-friendly" ?  sigh.. 

Re: Invalid PIN for a correct Xfinity EMAIL+Password combination - HELP!

@mtngyz1 

 

We will wait until your image is approved and we can see it in order to get a better idea of what you are seeing.

 

In the mean time a few questions in order to expedite things.

  • Have you ever had another installation of Norton installed - no matter if a retail version or the COMCAST free version?
  • Have you used a different email address in the  past to install a Norton product?
  • Operatingsystem and default browser may also be info we can use to assist in helping you.

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