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I require the non-tech and blind/low vision user friendly guide <edited>

Regular Visitor

I require the non-tech and blind/low vision user friendly guide <edited>

<edited>. I've been trying since late January to get an email about how to do the port forwarding that is standard issue TTY OCR can read to me in any of the following languages and dialects:
-Plain English
-most post-1940 UK & North American English dialects
- US Federal & State "Legalese dialects". Specifically FCC, PUC, and the newest dialect of "Companies receiving Federal funds: requirements ".*
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Xfinity's tech support, the email I received last month, and your online guide are written for an audience that is visual & understands more "tech-speak" than most people in the 40+ age bracket. I have low vision & am over 40.

I require a English (preferably the federal legal definition of "Plain English") that my TTY can read outloud to me. There are too many hyperlinks on the email, xfi, and Xfinity website for non-visual users to follow.

I'm partial to pdf documents, but I will accept the non-tech non-visual guide on:fixing Xfinity's Xfi app / Gateway security blunder.

*Xfinity/Comcast accepts federal subsidies to fund low-income Internet users .I'm sure your legal department knows how it applies to blind and visually impaired customers of any Xfinity/Comcast services /products.

Administrator

Re: I require the non-tech and blind/low vision user friendly guide <edited>

@What_is_vision,

 

We sincerely apologize for the inconvenience that you have experienced. You will noticed that I have shared some simple directions on how to set up port forwarding via xFi below. I have also attached a .pdf document of that information for your convenience. You will also be receiving a private message shortly from one of our xFi Specialists that can assist you more with your concerns. 

 

Set Up Port Forwarding Using Xfinity xFi

  1. Visit xfinity.com/myxFi or open the xFi app and sign in with your Xfinity username and password.
  2. Select Network from the Overview section.
  3. Select Advanced Settings under More Options.
  4. Select Port Forwarding from the menu.
  5. Select Add Port Forward.
  6. Choose the household device for the port forward you are setting up from the drop-down list of connected devices.
    Note: If you don't see the device listed, it may not be connected to your home network.
  7. Choose from the list of common applications to use a recommended, preset configuration (e.g., Xbox or PlayStation) or select Manual Setup to enter specific port numbers, ranges and/or protocols.
  8. Select Apply Changes to complete the setup of the port forward.
  9. The device you set up for this port forward can now use these settings.

    Note: If you are unsure what port settings to choose, reference the device manual or the application you are trying to use. Opening unnecessary ports is not recommended, as it poses a security risk.

 

Please let us know if you need anything else. 


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Regular Visitor

Re: I require the non-tech and blind/low vision user friendly guide <edited>

Thank you so much! Smiley Happy I have been trying to get something from Xfinty/Comcast in Non-tech with less than 5 links for 29 days!

Thanks again for the assistance.
~J

Re: I require the non-tech and blind/low vision user friendly guide <edited>

@What_is_vision

 

Sorry it took so long, but glad you got the help your desired.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!