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I need the 13 character account key in order to download the Norton Security package.

Regular Visitor

I need the 13 character account key in order to download the Norton Security package.

I have searched this PC, after a session with support last evening, and the file required is not on this PC, after a format and reinstallation all my OS and software.

Gold Problem Solver

Re: I need the 13 character account key in order to download the Norton Security package.

If you click the "Get Norton Security Online" banner link on https://internetsecurity.xfinity.com/products-and-services/norton-security-online/ you should be taken to Norton's "Welcome to Norton Security Online Included with Xfinity" page. Near the bottom of that window you should see "Your Norton PIN is: xxxxxxxxxxxxx".

 

Does that help?

Regular Visitor

Re: I need the 13 character account key in order to download the Norton Security package.

Did not work, the pin is for another account??????

Re: I need the 13 character account key in order to download the Norton Security package.

@efzawacki

 

When following @BruceW 's link, were you using your residential modem and signed into your Comcast Account as the Primary user?


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