Home network indicates weak security after IOS 14.0 update

[DTCombs]

This worked... had to hunt for the view netwok option, but once i got there, I could change WAP2.  Need to grab the window that pops up really fast or it seems to take on an assumed change before you have a chance to select the new setting.   Rebooted the router and all is good.

[jhunter49]

Thanks Jessie for the information you shared it was most helpful. The problem was fixed much appreciated...... 

Thanks again

Jeff Hunter

[Bob712]

Yes, I went to my Xfinity app
View networks
See networks
On this page there is a pencil in the upper right hand corner
Select it and you will be on a page that shows my WiFi is set to
Wpa/Wpa2. Tape security on the right and you have three scroll options
Open
Wpa2
Wpa/wpa2

I haven’t changed my setting to Wpa2 but that might be the answer

[Jill_Free_Woods]

WPA3 is the best current form of security. It is also not available to my knowledge with Comcast. If you are using just words for your password or a combination of words and numbers, IOS may not consider it safe. Try using a combination of 2 uppercase, 2 lowercase and a combination of numbers as well. Break$aReNotG00d

[Tippilou]

Did this work for you?  If so, how did you do it?  I can't reach anyone at Comcast.

[cpd2]

Yes. The only way to fix this is to change it using the app. Welcome to the world of apps doing one thing, and websites doing another. Stupid.

[Rundive1]

I went through the whole issue with xfinity via chat. Yesterday I chatted with one rep who said he woiuld fix the security and that within an hour the message shoiuld not recur. It never did change so I chatted again today with a different rep who said the advanced security of xfinity is in place and it is WPA2. The message still occurs but the rep reassured me that my WiFi network is secure. It does not help a lot in reducing my concern when the message on my iPhone of Ipad continues to say "weak security". 

[Chloe-22]

So this has not been solved -- Come Xfinity -- fix the problem. I am on a live chat and the person I am chatting is not helpful. I am frustrated that I keep getting a "Weak Security" alert on my iPhone.  

[Bob712]

Download Xfinity app on your phone if you don’t have it.
Tap: View Network Details
Tap: See Network
There is a pencil icon upper right corner. Tap it
It will take you to page that has
Security on it. Tap it and you can scroll to WPA2
Tap apply changes

[Bob712]

After you apply changes I believe it says Done. Tap that. You may have to unplug router for a few minutes and plug it back in for changes to occur. I didn’t have to and it updated to WPA2 and iPhone didn’t show security problem message anymore.

[Bob712]

Yes, it worked.

[Rundive1]

Thanks. Simple fix. Wondering why two different xfinity techs couldn’t figure it out. Hummmm.

[Bob712]

Big company.

[jkosteva]

I have attempted to follow your ComcastJessie provided directions, and in the process was struck with a little fear that I'm possibly about to change more things than I want to.

After selecting Edit WiFi the pop-up box includes not only the ability to change from WPA/WPA2 to simply WPA2, it also highlights in red Using different names and passwords for 2.4 and 5Ghz ......and Broadcast name for 2.4GHz and 5GHz. Even after unchecking those check boxes the Apply Changes choice remains greyed out, and red highlighted warnings still remain. 

Please attempt to be more complete and comprehensive in what selections we need to make and whether there will be other ramifications, such as new names and passwords for respective 2.4 and 5GHz networks and our other connected devices.  Thank you.

[Bob712]

I didn’t have that problem when I changed mine to WPA2.

[Bob712]

I do have an older modem. Not the XF i

[myachyhead]

ARe you referring to doing those steps on my iPhoone -or- my Mac??? Because on the Mac, none of your directions/locations or what will be where are accurate.

Is this an iPhone issue only??

[Bob712]

On iPhone through Xfinity app.

[Bob712]

It’s an IOS 14.1 issue.

[SCruznCA]

This worked for me. Too bad the people in the Xfinity store don’t know this. The clueless person only told me I had a weak password. Need to hire better people.

[Bob712]

Happy to hear it worked for you.

[Camino2019]

hi there..thank you for all your information which i'm wanting to try, i guess i'm not as tech savy as i thought... i have the xfinity app and have been searching for your first directive of "network details"

i can't seem to find it!!! any help would be appreciated..thanks

[Bob712]

When you open Xfinity App it should be in a dark blue box at the top “view network details”.

[canamjim]

I've gone through the steps multiple times setting the security level to WPA3, and restarted the Gateway, but it doesn't make the change and continues to defaut back to WPA2. How do I get the WPA3 change to stick?

[Bob712]

Older modems do not support WPA3. You can upgrade to the XB7 modem which does support WPA3 encryption but that would entail a more expensively plan.

[RAM851]

Thank you Jessie, this seems to have worked for me.

[rterbarr]

Your answer solved my problem! Thank you!

[RAM851]

Great news!  Thanks for sharing!

[Bob712]

Good to hear , Happy Holidays. Stay safe.

[Bob712]

Good to hear, Happy Holidays. Stay safe.

[jmcneany]

Thank you so much. It was so hard to find this answer. If there is a way to have this be more visible I am sure it would help a lot of people. Thank you for these clear steps. This worked!

[Bob712]

Glad it worked for you. Happy Holidays. Stay safe.

[Bob712]

Go into Xfinity App:
Tap: View Network Details
Tap: Network
Next page has small pencil icon in upper right corner. Tap it
This will take you to page with
Security, tap it and you can scroll to WPA2
Tap: Apply changes
Tap: Done
You may have to unplug modem for changes to occur. I didn’t have to and it updated to WPA2
I no longer get the weak security message.

[Kinil]

Same issue. Concerned.

[dkinney1]

OMG! This worked! Thank you!

[Bob712]

Good to hear.

[MatthewTea]

There is no Network Details option on my version of the Xfinity app. 

[Bob712]

When you open app should be right on top in dark blue letters
“View network details “