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Fraud phone call

New Poster

Fraud phone call

How do I report a fraudulent phone call where called said they where from Comcast technical department.
Official Employee

Re: Fraud phone call

Hello Duanesu, can you give more details on this call? Were you told there was a problem with your services? 

New Poster

Re: Fraud phone call

I received a call from 800-100-7601. They stated they were from Comcast/Xfinity technical department. Said that there was something wrong with my router and they needed me to reset the router. I asked them for a callback number. I then hung up after they stated they wanted me to restart my router. I have had no issues with my router or service.
Official Employee

Re: Fraud phone call

Thank you, that is definitely not a number from us. I would block it going forward and I can get this looked at. I can look at your account and see if there was anyone trying to make contact with you or any issues. To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.

New Poster

Re: Fraud phone call

Awesome. Thanks for your help.
Official Employee

Re: Fraud phone call

Absolutely, and thank you. First, I don't see any attempt to call you, so I would ignore that call and block that number. Secondly, looking at your account and signals, all looks great. I apologize for this inconvenience if you ever need assistance let us know. Is there anything else I can assist you with tonight? 

New Poster

Re: Fraud phone call

No thanks.
Official Employee

Re: Fraud phone call

Perfect, and thank you again. If you need any further help going forward please reach out to us, we are always here to assist.