Community Forum

Compromised e-mail address?

New Poster

Compromised e-mail address?

It seems my e-mail address may be compromised: when a third party e-mails my personal comcast address  xx@comcast.net, they will get a "permanent error" back immediately, stating that "delivery to the following recipients failed: Spainny2012@mail.com".

Should I be concerned, how do I rectify?  

Bronze Problem Solver

Re: Compromised e-mail address?

First, verify that the sneder is actually sending mail to your Comcast address.

 

From the info you gave, the sender is receiving an error for email addressed to Spainny2012@mail.com, not your Comcast address.

Gold Problem Solver

Re: Compromised e-mail address?


@NickjG0815 wrote: ... "delivery to the following recipients failed ...

Check your Auto Forward & Filter Rules settings under (gear icon) / Settings /
    Mail / Auto Forward /
    Mail / Filter Rules /

to make sure these have not been set to forward your mail to that address. If you need help, Comcast Security Assurance should be able to assist. Give them a call at 1-888-565-4329 (from http://constantguard.comcast.net/help/report-abuse/). Note that this is NOT one of the general customer service numbers. The first-line reps there are sometimes not very helpful, so you may need to be persistent and keep at them until you get a satisfactory answer.

New Poster

Re: Compromised e-mail address?

I had exactly the same problem with the same (bogus) email address, spainny2012@mail.com.

Just started yesterday.

The answer above is correct.  In "Settings" on the web email site I found that auto forwarding had been enabled and that email address had appeared as the place to autoforward to.  No idea how that happened.  I deleted the address and unchecked the enable autoforwarding box.

Something strange going on with the xfinity email site.

Highlighted
New Poster

Re: Compromised e-mail address?

thank you all!