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no closed captioning on abc and nbc either sd or hd

This board is for questions about accessibility features (Video Description, Closed Captioning, Video guidance, etc.) for people with disabilities.
New Poster

no closed captioning on abc and nbc either sd or hd

I checked with tv station and they indicated they had cc on the sets in their studio. I do not have on either of 2 tvs-- just happened in the last week. Other channels have captioning.

Expert

Re: no closed captioning on abc and nbc either sd or hd


@pudge001 wrote:

I checked with tv station and they indicated they had cc on the sets in their studio. I do not have on either of 2 tvs-- just happened in the last week. Other channels have captioning.


do you have just xfinity cable TV service? X1 service? just DTA set top boxes? more information is needed.



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New Poster

Re: no closed captioning on abc and nbc either sd or hd

My closed captioning also is not working on abc or nbc on either of my tv’s I have Xfinity. It stopped about 2 or 3 weeks ago. All other channels have cc and nothing from tech support or a live technician has solved the problem. The Xfinity tech said it must be a glitch between them those networks that engineering must correct. This happened on just abc before and it took months to correct. Very frustrating as almost dead.
New Poster

Re: no closed captioning on abc and nbc either sd or hd

Almost DEAF not dead!!
Expert

Re: no closed captioning on abc and nbc either sd or hd


@LVPV wrote:
My closed captioning also is not working on abc or nbc on either of my tv’s I have Xfinity. It stopped about 2 or 3 weeks ago. All other channels have cc and nothing from tech support or a live technician has solved the problem. The Xfinity tech said it must be a glitch between them those networks that engineering must correct. This happened on just abc before and it took months to correct. Very frustrating as almost dead.

put on a prime time program. captions not showing? press down button on remote. are any of the icons checked (list all) on bottom left side?



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New Poster

Re: no closed captioning on abc and nbc either sd or hd

I have X1 boxes.

Official Employee

Re: no closed captioning on abc and nbc either sd or hd

Hello, all, thank you for taking the time to reach out to us here on the forums. 

I am sorry to hear about the Closed Captioning issues you're running into. Have you had the opportunity to restart your boxes? You can do this on the app or website: https://www.xfinity.com/support/articles/my-account-app-mobile-troubleshooting

Not all material requires captioning, however, if this just started happening then I'd like to help troubleshoot in any way I can.


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