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getting closed caption for Amazon Prime Videos

This board is for questions about accessibility features (Video Description, Closed Captioning, Video guidance, etc.) for people with disabilities.
New Poster

getting closed caption for Amazon Prime Videos

I can only access AMAZON PRIME with my sony control...my Xfinity control always responds with "cannot handle that request"...therefore, when I watch it using sony access, it show CC not available...I am quite hearing impaired and am having a problem...can anyone respond to this ??? Thanks !

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Diamond Problem Solver

Re: getting closed caption for Amazon Prime Videos

****Validated Best Answer as of 03/2019****

 

Your Comcast remote is only going to control CC through your cable box. It can’t control Amazon Prime CC on your tv itself or if you are accessing Amazon Prime on any device other than our Comcast set top boxes. If you use the Amazon Prime App via your X1 set top box you can turn on Closed Captioning by following the directions below.

 

Turning Closed Captioning On/Off on your X1 set top Box:

  • When playing any content on Amazon Prime X1 app, click any directional arrow on your X1 remote. This will pull up the "play bar menu"
  • You will notice to the left the symbol "CC". Use your directional keys to highlight that symbol and click "OK" on the remote. 
  • There you will have option on turning closed captioning on/off and options to change the size of the font. Choose your settings and ensure the feature is enabled and then click "Close". 

 

Please let us know if you have any other questions. 


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Expert

Re: getting closed caption for Amazon Prime Videos


@Donald66 wrote:

I can only access AMAZON PRIME with my sony control...my Xfinity control always responds with "cannot handle that request"...therefore, when I watch it using sony access, it show CC not available...I am quite hearing impaired and am having a problem...can anyone respond to this ??? Thanks !


Have you checked through the options found on the Amazon Prime app itself?  You may have to turn the option on there. Also; are any movies marked C.C. ?


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Problem Solver

Re: getting closed caption for Amazon Prime Videos

I just checked Amazon prime, they do have a support forum, they might have the answers for your question.

 

https://www.amazonforum.com/

 

New Poster

Re: getting closed caption for Amazon Prime Videos

On your Remote press OK buttom, that will bring a menu on the bottom part of screen with the right arrow buttom guide the selection
(highlighted in yellow) to CC on bottom right corner, click OK when selected and will bring you to Close Captions settings menu, to turn on and select caption styles, enjoy!